Customer Care Assistants Jobs in Nairobi Kenya

Our client, a leading world class supplier of industrial and domestic appliances is seeking to recruit customer care assistant urgently.

Location: Nairobi

Salary: KShs 20K - 25K

·                     To provide an efficient and effective service to customers, understanding their needs and requirements, working to exceed these wherever possible
·                     To demonstrate a positive, enthusiastic, committed and flexible attitude towards
·                     customers and other team members, recognizing the importance and benefits of effective team working
·                     Deliver customer service in line with ‘best practice’. Ensure compliance to relevant policies.
·                     Process customer purchases through till system, ensure application of discounts and promotions are applied correctly, whilst maintaining vigilance against stock loss
·                     Process customer refunds, seeking guidance where necessary
·                     Provide point of contact for customer enquiries, dealing with these through to a successful outcome
·                     Provide assistance to customers should an incident occur, seeking guidance in line with company policies
·                     Take responsibility for till station and till all, ensure area is maintained in line with company ‘best practice’
·                     Diploma in Customer Care/PR/Sales and Marketing
·                     2 years experience
·                     Good interpersonal skills and good communication skills

If qualified kindly send your CV to: clearly indicating ‘Customer Care Assistant ‘by 6th January, 2015. Do not attach any certificates.


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