Customer Service Executive Job in Nairobi

Industry: High End Real Estate
Location: Nairobi
Salary: Ksh 40,000- 60,000
Our client is a high end real estate firm seeking to hire a brilliant and sharp looking Customer Service Executive with experience handling high networth individuals.

The main role for the position is to run an executive front desk and receive customers/clients

Duties & Responsibilities

    Receives and places telephone calls.
    Receive calls from current and potential clients.
    Respond to clients’ enquiries in a timely and accurate manner on Real Estate products
    Make proactive follow-up and finely find solutions for client enquiries
    Maintaining excellent corporate- client relationship
    Gather recurrent and consistent problems from clients and provide to management for necessary action.
    Continuous development of better customer service skills
    Ensure that customer requested bookings are handled effectively and ensuring clients get a prompt response.
    Support in writing and editing company publicity materials and press releases.
    Telesales functions.
    Handling administrative duties of the company
    Helps in developing overall social media marketing strategies
    Maintain external social media sites and consistently updates and controls content and design
    Meet with clients and understand their needs

Qualifications
    A Bachelors degree in Business/ Administration, Communication, Publications Relations
    At least 2- 3 years experience in customer care/ client service
    Experience in handling high net worth individuals
    Practical Ms Office skills
    Excellent communication abilities
    Excellent presentation, report writing and networking skills
    Organized and attentive to details
    Excellent grooming skills
    Familiar with social media marketing, events, seminars, and promotions

If you meet the above requirements send your CV only, to vacancies@corporatestaffing.co.ke indicating the title (Customer Service Executive Ksh 40-60K) on the subject line before the 12th May, 2014.
We do not charge for interviews.
Please note your current salary on your CV.

Only shortlisted candidates will be contacted.

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